Industries

Beyond the bottle. Into the routine.

Make texture, packaging and ease of use part of the product conversation. Let customers explain how a product fits into their routine.

SILK & STEM

The daily serum

30 ml · glass dropper

No reviews yet

SAR 145

Reem wondersWill it feel heavy on oily skin? Answered by a customer review

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Customer reviews

No reviews yet. The first one could answer Reem's question.

Reem has a question the product photos can't answer.

Beauty & personal care

What was the texture like, and how did you use it?

Customers often want to know how something feels, smells or applies. Specific firsthand experiences help them understand the product without turning individual opinions into guaranteed results.

01
Ask about the experience
Use a focused question that invites a specific detail. The preview below lets you rewrite the sample and see whether it answers a real shopper or client question.
02
Show texture and packaging
Pair the customer’s words with relevant context. Keep the contribution tied to the right product or service, and keep photo sharing optional.
03
Keep claims in context
Place the review beside the decision it helps with. Try the rating summary, the full list or a carousel of reviews you choose in the preview below.

01 · The quiet customer

Ask after the parcel is open, not when the order is placed.

waits for delivery, then sends one clear question by email. You can share the same invite on WhatsApp yourself.

Automatic email after delivery
Manual WhatsApp sharing
Arabic or English

Try it Pick a question, a language and a channel.

Ordered
Shipped
Delivered
Invite sent

SILK & STEMto Mariam H.

Your order from SILK & STEM arrived

The daily serum

How did the texture feel on your skin?Share your experienceWe never ask for a particular rating. Unsubscribe

The question you askHow did the texture feel on your skin?Where does it fit in your routine?What would you tell someone with your skin type?

02 · The effortless answer

Two taps for a rating. Their own words for the rest.

A mobile form with no account to create. Customers choose whether their review is public, and can edit or delete it later from a private link.

Up to three photos
One video, up to 90 seconds
Public only with permission

Try it Rate it and write a line as the customer.

SILK & STEMNo account needed

The daily serum

How did the texture feel on your skin?

Video 90s

Show my review on the store

Their languageArabic or English, written the way they speak.
Their photosTap a photo to remove it. Nothing here is uploaded.
Their choiceUntick “show my review” and watch it leave the product page.

03 · The hard review

Critical reviews stay. Your answer sits right beneath them.

Every new review goes live after a 48-hour hold, whatever its rating. You can give 1 and 2-star reviews up to 14 days for your reply first.

48-hour hold for every rating
Optional reply window
Replies never change a rating

Try it Answer the two-star review.

ReviewsSILK & STEM

Huda K. Verified purchase

The dropper leaked a little on delivery. The serum itself is nice, but the box arrived stained.

Start from an example

04 · The undecided shopper

Put their words where the decision happens.

A rating summary and the complete review list with photos on the product page, or a carousel of reviews you choose. The average counts every published rating.

Rating summary and list
Carousel of reviews you choose
Right-to-left when it's Arabic

Try it Switch how the reviews appear.

SILK & STEMThe daily serum3.73 reviews

Add to bag

Reem wondersWill it feel heavy on oily skin? Answered by a customer review

Ordered
Shipped
Delivered
Invite sent

SILK & STEMto Mariam H.

Your order from SILK & STEM arrived

The daily serum

How did the texture feel on your skin?Share your experienceWe never ask for a particular rating. Unsubscribe

The question you askHow did the texture feel on your skin?Where does it fit in your routine?What would you tell someone with your skin type?

SILK & STEMNo account needed

The daily serum

How did the texture feel on your skin?

Video 90s

Show my review on the store

Their languageArabic or English, written the way they speak.
Their photosTap a photo to remove it. Nothing here is uploaded.
Their choiceUntick “show my review” and watch it leave the product page.

ReviewsSILK & STEM

Huda K. Verified purchase

The dropper leaked a little on delivery. The serum itself is nice, but the box arrived stained.

Start from an example

SILK & STEMThe daily serum3.73 reviews

Add to bag

Reem wondersWill it feel heavy on oily skin? Answered by a customer review

Illustrative store and reviews. Everything you type stays on this page.

Questions

Can I remove a review I disagree with?

Only for a fixed list of content reasons, recorded with evidence. Disagreement isn’t one of them, but you can reply beneath it.

Beyond the bottle. Into the routine.

What was the texture like, and how did you use it?

Ask about the experience

Show texture and packaging

Keep claims in context

Ask after the parcel is open, not when the order is placed.

Two taps for a rating. Their own words for the rest.

Critical reviews stay. Your answer sits right beneath them.

Put their words where the decision happens.

Questions

Let customers describe texture in their own words.

Register for early access

Beyond the bottle. Into the routine.

What was the texture like, and how did you use it?

Ask about the experience

Show texture and packaging

Keep claims in context

Try it: Beauty & personal care

Ask after the parcel is open, not when the order is placed.

Two taps for a rating. Their own words for the rest.

Critical reviews stay. Your answer sits right beneath them.

Put their words where the decision happens.

Questions

Make it sound like a person. In their language.

More context for your Salla reviews.

Keep the rating. Add the routine.

Let customers describe texture in their own words.